Privacy policy

Last updated: 10 November 2026

This page explains what personal data we handle when you contact Climara, why, and what your rights are, under the General Data Protection Regulation (GDPR) and Spanish Organic Law 3/2018 (LOPDGDD).

1. Data controller

• Owner: Jose Antonio Pozo García, trading as Climara Instalaciones (Climara).
• Tax ID (NIF): 78973560R
• Address: C/ Santa Isabel 6, 2º C, 29670 San Pedro de Alcántara (Málaga), España
• Phone and WhatsApp: 603 66 81 86
• Email: climarainstalaciones@gmail.com

2. What data we handle

Only what you give us when you contact us: name, phone number, the service you need, what you tell us in your message and, if we visit you, the address where the work is to be done.

The website does not store form data: when you press “Send via WhatsApp”, WhatsApp opens with your message already written and you decide whether to send it. If you message or call us, we receive your details that way.

3. What we use it for

• Answering your enquiry and preparing your quote.
• Arranging the visit and carrying out the work you hire us for.
• Handling emergencies and breakdown calls.
• Issuing invoices and meeting our legal obligations.

We do not use your data to send you advertising and we do not make automated decisions.

4. Legal basis

Your consent when you message or call us, pre-contractual steps (the quote), performance of the work you hire us for, and compliance with legal obligations (for example, tax).

5. How long we keep it

As long as needed to answer your enquiry and, if you hire us, for the duration of the relationship and the periods required by law (for example, tax rules). After that it is deleted.

6. Who else may see it

We do not sell or pass on your data. It will only be seen, when necessary, by the accountants who keep our books and by public authorities when required by law. If you contact us via WhatsApp, that service is provided by WhatsApp (Meta) under its own terms. The website is hosted by a hosting provider acting on our behalf, and fonts are loaded from Google Fonts, so your browser connects to Google servers.

7. Your rights

You can ask to access, correct or delete your data, restrict or object to its use, and take it elsewhere (portability). Message us on WhatsApp at 603 66 81 86 or email climarainstalaciones@gmail.com, saying which right you want to exercise. If you think we have not handled your data properly, you can complain to the Spanish Data Protection Agency (www.aepd.es).

8. Security

We treat your data confidentially and take reasonable measures to protect it.